1. Digital design credits
Purchases add digital AI design credits to your RoomCraft AI account. Payments are processed through Lemon Squeezy. Credits are used when the service successfully generates or refines a design.
2. Refund eligibility
Unused credits may be eligible for a refund within 14 days of purchase. Credits that have already been used to generate or refine designs are generally non-refundable because the AI processing cost has already been incurred.
Refund requests are reviewed case-by-case. Approval may depend on the purchase date, credit usage, transaction details, applicable law, and the circumstances of the request.
3. Billing and technical problems
We can review duplicate charges, payment mistakes, credits that were not delivered after a confirmed payment, or technical failures that prevented the purchased service from being provided.
If a generation or refinement failed, include the approximate time and any error message so we can investigate whether a credit was consumed.
4. Requesting a refund
Email [email protected] from the address associated with your RoomCraft AI account. Include:
- Your account email address.
- The Lemon Squeezy order or receipt number, if available.
- The purchase date and reason for the request.
- Details of any duplicate charge or technical failure.
We may ask for additional information to verify the purchase. Approved refunds are returned through the original payment method and may take additional time to appear depending on the payment provider or bank.
5. Contact us first
If something went wrong, please contact us before starting a payment dispute or chargeback. We will review the issue and try to resolve valid billing or technical problems.
Contact: [email protected].